During the current pandemic caused by the Coronavirus, global supply chains and operational processes are facing an unprecedent level of difficulty, restrictions at different levels including strong travel bans, too. At the same time, in situations like these, we in Magirus are committed to do everything in our power to keep our products in operation at any time. We work intensively with our suppliers and we will implement all the necessary actions to protect the health of colleagues, suppliers and customers.
Therefore, we confirm that our Customer Service operations are available to the best extend possible, maintaining all necessary precautions and attentions for our global team. Spare parts supply, technical support, field service and workshop across our facilities remain in operation and are at your disposal for any request. Spare parts inventory is available in different warehouses. Magirus is working to ensure the best level of assistance in this emergency period. However, there may be delays in the execution of activities resulting from causes not fully controllable by our company.
Availability of Magirus Customer Service
We take this opportunity to share our main Customer Service references across the different Magirus locations if you are looking for assistance:
Magirus Ulm: Germany & worldwide*
* except Italy, France, Austria, Switzerland, Croatia and Bosnia-Herzegovina
| Field Service | magirus-fieldservice@cnhind.com | +49 731 408 2248 |
| Workshop | magirus-werkstatt@cnhind.com | +49 731 408 2298 |
| Spare parts (Order processing) | magirus-spareparts@cnhind.com | +49 731 408 4476 |
| Spare parts (Identification support) | magirus-spareparts@cnhind.com | +49 731 408 4467 |
| Technical Helpdesk | magirus-technical-helpdesk@cnhind.com | +49 731 408 2352 |
| Equipment | magirus-equipment@cnhind.com |
Magirus Lohr, Kainbach near Graz: Austria, Croatia and Bosnia-Herzegovina
| Field Service, Workshop, Technical Helpdesk | magirus-lohr-service@cnhind.com | +43 676 8800 3347 |
| Equipment | magirus-lohr-equipment@cnhind.com |
Magirus IMS, Brescia: Italy and ARFF vehicles worldwide
| Field Service, Workshop | magirus-ims-service@cnhind.com | |
| Spare parts | magirus-ims-parts@cnhind.com | +39 3371474107 |
Magirus Camiva, Chambéry: France and Camiva products worldwide
| Field Service, Workshop | magirus-camiva-service@cnhind.com | |
| Spare parts & Accessories | magirus-camiva-parts@cnhind.com | +33 4 79 75 66 27 |
| Technical Helpdesk | magirus-camiva-techline@cnhind.com | +33 4 79 75 66 67 |
Magirus Switzerland
| Customer Service | magirus-swiss-service@cnhind.com |
Magirus Sales
If you have any questions about your order, upcoming procurement of firefighting vehicles or products or similar enquiries, please contact our sales team in your respective region as mentioned below:
| Sales Germany | magirus-vertrieb@cnhind.com |
| Sales Austria, Switzerland, Slowenia, Croatia, Bosnia-Herzegovina | office@magirus-lohr.at |
| Sales France | magirus-camiva@cnhind.com |
| Sales Worldwide (except countries mentioned above) | magirus-sales@cnhind.com |
Magirus Experience Center, Ulm: Plant Visits, Guided Tours, Shop
We have taken the decision not to allow any plant visits and guided tours in our plant in Ulm until end of May 2020. The Magirus Experience Center in Ulm will remain closed for now as an event location for your events and as our local merchandising shop. After this date, you can contact us again, at the following e-mail address magirus-mec@cnhind.com.
Regrettably, owing to force majeure, we cannot fully exclude that our response times will become longer, since we are also increasingly limited in the provision of our services. We would like to take this opportunity to thank you for your understanding, and we assure you that we will continue to provide the services you need in the coming weeks in the best and most reliable manner possible.
Your Magirus Team
