Inhalt

Our vehicle service to you

Year after year new firefighting vehicles leave our plants to do their duty around the world in the tough everyday routine of the fire brigade. Their assignments involve the utmost in responsibility; they always have to provide a maximum of safety, even under extreme conditions – to those who need help just as much as to those who help them. We're committed to this responsibility as long as our firefighting vehicles are at work for you. Our customer service is your primary contact for technical advice, guidance and support. Our service specialists take over all the tasks that are necessary for ongoing operations.

Our responsibility doesn't end with the sale. We see ourselves as partners of the responders. And that's why we're here for you the same way you have to be ready for action: 24 hours a day, 365 days a year.

The right contact right away.

Do you have a technical question regarding a Magirus fire brigade product you've purchased? Our qualified staff are glad to help you with their many years of experience. Please use our contact form to get in touch with us. We'll handle your inquiry as soon as possible.


If you need a field technician to repair your Magirus product, please contact our on-site service.

Contact person of Technical Helpdesk

  • Head of department

    DACH countries (Germany, Austria, Switzerland)

    Herbert Hanning
    Phone +49 731 408-4434
    Fax +49 731 408-2225
    E-mail herbert.hanning@remove-this.cnhind.com

    Worldwide (except DACH countries)

    Moreno Zucco
    Phone +49 731 408-2550
    Fax +49 731 408-2225
    E-mail giuseppemoreno.zucco@remove-this.cnhind.com

  • DLK, ALP, MultiStar and Iveco chassis for this product series

    Michael Frodl
    Phone +49 731 408-2352
    Fax +49 731 408-2225
    Mobile +49 160 9045-2201 
    E-mail michael.frodl@remove-this.cnhind.com

    Franz Vogel
    Phone +49 731 408-2388
    Fax +49 731 408-2225
    Mobile +49 160 9045-8442
    E-mail franz.vogel@remove-this.cnhind.com

  • LF-TSF, SLF, RW, TS and Iveco Chassis for this product series

    Frank Dieter    
    Phone +49 731 408-2342
    Fax +49 731 408-2249
    Mobile +49 160 9045-8591
    E-mail frank.dieter@remove-this.cnhind.com

  • LF-TLF, RW, TS, built-in components, light masts, generators

    Peter Klär
    Phone +49 731 408-3422
    Fax +49 731 408-2249
    Mobile +49 160 9045-8422
    E-mail peter.klaer@remove-this.cnhind.com

  • Contact form

    Contact form

    1. * mandatory field

Contact person of Guarantee performance

  • Head of Guarantee performance

    Moreno Zucco
    Phone +49 731 408-2550
    Fax +49 731 408-2225
    E-mail giuseppemoreno.zucco@remove-this.cnhind.com 

  • Guarantee performance for Magirus service offices

    Helmut Bissinger
    Phone +49 731 408-2293
    Fax +49 731 408-2225
    E-mail helmut.bissinger@remove-this.cnhind.com

  • Contact form

    Contact form

    1. * mandatory field

Long-term availability – around the world.

From the water split ring all the way to the complete pump: We always have everything available to guarantee your vehicles are available.

Fire-brigade vehicles are often on duty for decades. We keep thousands of original spare parts on hand in our warehouses in order to guarantee they stay mobile at all times. With our spare parts documentation, parts remain available even over very long periods of time or can be produced on a one-off basis when necessary.

Due to efficient parts planning and modern inventory management we can supply the necessary spare parts in almost no time at all, anywhere around the globe.

Conveniently via e-mail – or personally via phone?

Requests and orders can be conveniently placed by sending an e-mail to magirus-spareparts@remove-this.cnhind.com. You can also use the following contact form.

  • Contact form

    Contact form

    1. * mandatory field

To reach us by telephone, we have now set up additional numbers:

 

Magirus Replacement Part Technology, Ulm  +49 731 408-4467
Magirus Order Processing, Ulm+49 731 408-4476

 

Please note the service times for both of these numbers: Monday to Friday from 8 a.m. to 5 p.m.

Please feel free to get in touch with your personal contact directly as well. The following list includes all members of our customer service team:

Contact person


When our fire brigade comrades call, we bring safety to them on location.

Our structure is entirely oriented towards their needs. That’s why we offer possibly the most comprehensive field service in the sector. When you need us, we are there.

We're always on the move to make sure you stay mobile.
Our service base is structured exactly like our customer base: Internationally. Over 100 members strong, our team of service technicians is unique in the branch. The reason we maintain such a team is that the principle of assistance on location is a priority for us. The customer shouldn't have to come to us, we go to the customer.

The reason is simple: Maintenance work carried out on site minimises vehicle standstill and down-time, and the fire brigade stays mobile and ready for action. On top of that, we constantly learn more and more about what your priorities are and what requirements you have. That's a win-win situation for both sides.

In order to provide this comprehensive service, our technicians are excellently trained and highly qualified specialists. We're just as good with turntable ladder technologies as we are in areas like superstructures, pumps, generators, superstructure extinguishing technologies and storage. And we can guarantee reliable diagnoses with computer-supported maintenance and inspection tasks on location.


Safety can be planned.

Our maintenance concept embodies our entire range of experience and expertise – as fire-fighters, technicians, as comrades who know what really matters. The flexible scope of our services guarantees the long-term availability and optimum operation of your vehicles.

Our "Stage Plan" for ensuring a long service life for your vehicles.
Our service contracts let you calculate the exact budget you'll need to maintain your vehicles and equipment from the first day on. And you benefit from more than just planning reliability: Regular maintenance by the manufacturer increases the availability of the technology and makes an important contribution to keeping operating costs low. Possible sources of problems are recognised and corrected in a short time, and the vehicles are continuously kept in optimised condition. Always ready for action.


Our "Stage Plan" helps retain value and lengthen service life – and in some cases may also increase the resale value. We can offer you two contract models which build on one another and which you can conclude according to your own individual requirements.

Service contracts

  • Basic Maintenance Contract – Annual Inspection (Germany)

    With the BASIC contract you receive the annual inspections for your vehicles and/or equipment as required by law in many countries. Profit from the expertise of the one who knows your vehicle better than anyone else: the manufacturer. Our in-house service technicians are thoroughly familiar with the technology and are continuously trained in the state of the art.
    And you don't have to worry about scheduling a date for your annual check: The service call is scheduled automatically after prior notice.

    With annual inspections, we guarantee against rust through for 12 years!

  • CLASSIC service contract – Regular maintenance (Germany; available for turntable ladders only!)

    Our CLASSIC contract includes all the BASIC services, as well as additional maintenance and adjustment tasks, oil changes and replacement of a variety of parts subject to wear.


    In detail this includes:

    • Complete transmission oil and hydraulic fluid changes for the superstructure and filter replacement including materials, freight and installation costs after five years of operation and in the tenth year of operation
    • Replacement of the steel cable on the spring locking device on the rear axle, including materials, freight and installation expenses after five years of operation and in the tenth year of operation
    • •    Hydraulic hose replacement on the entire structure, including cleaning and air-bleeding tasks as well as inspection for leak-tightness, material, freight and installation costs in the tenth year of operation


    Our CLASSIC contract also includes a free visual inspection for corrosion, which takes once annually.

  • Contacts

    International
    Daniel Dogan
    Phone +49 731 408-3171
    Fax +49 731 408-2412
    E-mail daniel.dogan@remove-this.cnhind.com

    Germany
    Renate Brunner
    Phone +49 731 408-4496
    Fax +49 731 408-2412
    E-mail renate.brunner@remove-this.cnhind.com 


What was once very good can stay very good.

With repairs and general overhauls, we can give your vehicles a new lease on life – and thus offer you interesting alternatives to the purchase of new vehicles. Our in-house workshops provide you with our complete range of expertise as manufacturer and maintenance technician. After all, nothing is as good as the original.

Repair
Maintaining or recreating the value of your vehicles is the objective not only of planned maintenance tasks but also of repairing accident-damaged vehicles, and in case of insurance claims. Our highly professional mechanics handle all the tasks we perform as a part of this assignment. Here we coordinate our activities with the Construction, Electronics and Production areas. This ensures that your repaired vehicle leaves the plant in the best possible condition, is once again ready for action and benefits from the latest state-of-the art technologies.

General overhaul
Because of their excellent manufacturing qualities, Magirus products have an above-average service life time. This means that vehicles with well over 20 years of active service are still on duty every day – and still provide excellent service. A general overhaul can modernise such vehicles with the networked expertise of the manufacturer from top to bottom and can adapt them completely to today's requirements. So that they can keep on serving for many years to come.

Updates and improvements are automatically included in the overhaul – and give you a tangible created value! By arrangement, the UVV/GUV inspection can also be carried out.


As a rule we perform the following tasks when overhauling your turntable ladder:

  • Restore the ladder set pre-stressing
  • Sand-blast, seal and paint the ladder unit
  • Inspect and when appropriate replace all cables and winches
  • Inspect the switches and operational elements
  • Visually inspect all superstructure and mounted elements including rescue cage and podium

Contact person

  • Head of workshop

    Joachim Seitz
    Phone +49 731 408-2298
    Fax +49 731 408-2412
    Mobile +49 160 9045-8435
    E-mail joachim.seitz@remove-this.cnhind.com

  • Alternate workshop

    Wieslaw Rzymanek 
    Phone +49 731 408-2218
    Fax +49 731 408-2412
    E-mail wieslaw.rzymanek@remove-this.cnhind.com

  • Contact form

    Contact form

    1. * Mandatory field